None of the travel agents is able to work anymore. When someone throws sentences at you like “The TMP is down. In the beginning, it was hard to remember all this new information. So you could see an app’s URL, name and IP, the VM it’s running on, whether it’s hosted inhouse and whether it’s dockerized in one glance. To get a first overview, we created a map of the all the applications used at trendtours. We gathered some of his knowledge and prepared for the moment when he would be gone. So we were confronted with a lot of challenges even though we’d started to support trendtours before the technical lead left. And you don’t know what will happen when you let one part collapse. And you don’t have enough people to stabilize all the walls at the same time. At first, everything still looks like it did before but the moment you breathe a sigh of relief, everything crashes down. It’s like removing some of the load-bearing walls from a house. Now imagine removing that person from the team. He did coding, built pipelines, deployed, fixed bugs, maintained servers, set up test environments for the other developers, researched new technologies and was the only person you would go to with whatever technical problem or question you had. Up to then, well, the technical lead was very dedicated to his job. Why is that? Because they only had a tiny IT team compared to the huge number of applications that they were hosting (mainly inhouse). We started to support trendtours at the beginning of 2019 and we soon had to increase our support dramatically when their technical lead decided to leave the company. If you can’t wait until September you can get a sneak peek now. To give you some more insights into the challenges and benefits of our work with trendtours, Stephan Schulze and I will give a talk at this year’s Project A Knowledge Conference.
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